Terms and conditions

Welcome to QuickMobile!

Thank you for choosing our products and services. These are offered by FRAGRA DESIGN SRL ("Quickmobile"), headquartered in Baia Mare city, St. Bd. Bucuresti, nr. 118, Maramures County, Romania.

By using our online store you agree to our Terms and Conditions. Please read carefully Your Information on our Terms and conditions, which will precede any act or fact likely to result in obligations for the contracting parties.

Our products and services are varied and therefore additional terms and conditions may sometimes apply.

The general Terms and conditions below shall apply to all sales of goods and services offered through the online store www.quickmobileshop.com, under Quickmobile brand, with the name FRAGRA DESIGN SRL, hereinafter the Seller, registered with the Tax Registration Code: RO32832445.

Return Policy

Quickmobile helps you return a product that you no longer want in a much easier way than you were used to. No need to move around or call the courier. Fill in an online application and Quickmobile handles everything.

  • 14 days return request
  • 14 days return of the money
  • 24/7 online application
  • Picking up the product from your home
  • Return fee 19.90 euro

1. Prepare the package

It is in your interest that the product reaches us in perfect condition, in the exact same condition you received it. Therefore, we recommend you pack it adequately. Put the product in its original box and then in another larger box. Use protective film against shocks or other materials that keep the product fixed and protected during transport. Before you return the product, the product is in your care.


  • The product that you want to return
  • Original product packaging
  • All accessories received
  • Original of the Product’s warranty certificate
  • Copy of the purchase receipt or invoice

2. Initiate the request for return

Go to the Return section of the site where you purchased the product. If you have all the information at hand, it takes 1 minute to fill in the request. In the shortest time Quickmobile sends the courier to you to pick up the product. The return fee cost is 19.90 euro and is payable online. The product value shall be returned by the seller only after the buyer pays the return fee.

3. Product returned

Upon reception of the package, we check if all components are in the condition they were in when the product was sold: the box must not be damaged or incomplete, products and accessories must not have no traces of use, passwords or accounts applied. If everything is fine, you will get a confirmation from us and soon you receive your money back.

If you encounter any difficulties, contact us by e-mail at help@service-return.com and we will help you.

Intellectual and industrial property law (DPI)

The entire content of the QuickMobile website - images, video, text, graphics, icons, web design, scripts, programs and other data - is owned by QuickMobile and our suppliers and is protected by Copyright Law and intellectual and industrial property laws. You understand intellectual ownership and you will not disclose to third parties or make public any of the information received from QuickMobileShop. Use without the written consent of QuickMobile of any items listed above shall be punished according to the laws in force.

Also, the QuickMobile logo is a registered trademark and is protected by legislation.

Protecting privacy and publicity

We want to explain to you how Quickmobile treats your personal data. By using our site, you agree we can use the data in accordance with our privacy policy.

Any kind of information you provide will remain our property. It can be used only for the execution of the agreement and may be disclosed only with your written consent and after getting a confidentiality commitment from the recipient. Our messages are transmitted through specialized partners and approved by us, Quickmobile. Thus confidentiality and security of information are secured. Customers’ data cannot be used or provided to other parties.

By submitting information or material through this site, you give us unrestricted access and irrevocable right to use, reproduce, display, modify, transmit and distribute those materials or information. You also agree that we can freely use, in our own interests, these ideas, concepts, know-how or techniques that you send through the website www.quickmobileshop.com. The Seller shall not be subject to obligations regarding confidentiality of the information sent, if legislation in force does not provide otherwise in this respect.

By enlisting in the Quickmobile database, you provide express consent, within the limits legislation in force, to be contacted by third parties:

  • marketing service providers, other service providers;
  • state agencies, governmental agencies or insurance associations, when specific legislation so provides;
  • other companies with which we can develop joint market offers for our products and services, etc.

Understanding privacy rights implies that you will not make any public statement, promotion, press release or any other disclosure to third parties on information about the order, without the prior written consent of Quickmobile. Otherwise, we reserve the right to file proceedings before the court of law.

FRAGRA DESIGN SRL (“Quickmobile”) has concluded partnerships in view of offering the products marketed on the website through bank financing (loans).

In this regard, in accordance with the provisions of Art. 8 and art. 12 of Law 677/2001, by filling in the form available on the website with your personal data, including PIN, for the loan activity purpose, you give express consent to the processing of such data by Quickmobile. Also, you give your express consent for legal persons/financial and banking institutions, with whom Quickmobile has signed partnerships in order to offer loan products, to process such data in their own records for performing the credit analysis and transmit it for consultation of the registered information on your name in the database of the Credit Office, prerequisite to perform financial analysis in order to grant the loan facility.

Based on a written, dated, signed request and sent to: Baia Mare, St. Petofi Sandor, nr. 11, Maramures county, for the attention of FRAGRA DESIGN SRL, you can exercise your right of access to data, the right to object and the right to interfere upon data, if necessary:

  • correction, update, delete or lock data whose processing does not comply with the Law 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, especially of incomplete or inaccurate data;
  • transformation into anonymous data the ones whose processing does not comply with Law 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data;
  • notifying the third parties to whom the data was disclosed, unless this notification proves impossible or involves a disproportionate effort considering the legitimate interest that could be harmed.

Access to information on the site

Quickmobile guarantees limited access, for personal interest, and does not give the right to partial or entire download or modification of the site, to reproduce the website partially or wholly, to copy, sell/resell or exploit the Quickmobile website in any other manner for commercial purposes or against the interests of Quickmobile without our prior written consent.

Any attempt to access personal information of another user, to modify site content or to affect the performance of the server that runs the QuickMobile website shall be deemed an attempted fraud of the site and shall determine a criminal investigation against the one or the ones who initiated this action.

In order to benefit from some services, you may be required to create an account on the website www.quickmobileshop.com. To protect your account, we recommend you keep your password confidential. You are solely responsible for the activity that occurs on or via your account.

QuickMobile does not sell products that are purchased by minors. Quickmobile.ro can sell or cash the value of products for minors, but purchased by an adult. If you are a minor and you access this site, you can do so only if you are under the supervision of a parent or guardian.

Making unauthorized operations on this site and any attempt to carry out such actions, by abusive and/or fraudulent use, unauthorized access, modification, copying information to be marketed, blocking access etc. will be punished according to law.

Quickmobileshop.com does not sell products that are purchased by minors. Quickmobileshop.com can sell or cash the value of products for minors, but purchased by an adult. Minors can access this site only if they are under the supervision of a parent or legal guardian.

Unauthorized operations on this site and any attempt to carry out such actions, by abusive and/or fraudulent use, unauthorized access, modification, copying information to be marketed, blocking access etc. shall be punished according to law.

Contractual documents

When you place an order electronically or by phone on our website, you agree with the form of communication (phone or email) through which we process our operations.

Your order must contain three documents, namely:

   a. Order (includes clear mentions on delivery and invoicing data), and its specific conditions;
   b. Your specifications (observations) - where appropriate;
   c. Accept of the Terms and Conditions.

When placing an order, please check carefully if what you order is what you want. We take no responsibility for wrong information provided by you, neither in the event of electronic orders, nor for a phone order (e.g. wrong product code provided, or incorrect billing and delivery data offered).

If we confirm an order, this will involve a full acceptance of the terms of the order. The moment of contract conclusion is the moment we confirm the order, by telephone or electronically (e-mail). Confirmation of the order by us shall be considered complete when there is a verbal confirmation (telephone) or electronic confirmation (e-mail) from Quickmobile to you, without requiring a receipt confirmation from us and it is followed by a text message (SMS) by which you will be informed regarding the delivery time and the value of the ordered products. We do not consider, at any time, an unconfirmed order as having the value of a Contract. An unconfirmed order means:

  • transmission of briefings by e-mail informing you that your order was received, following to check the availability of the ordered product in stock and other conditions to conclude the contract, confirmation, respectively the completion of the sale following to be achieved only by issuing the fiscal invoice and by product shipment;
  • sending text messages (SMS) notifying you on the schedule for delivery of your order in the shortest time, in case it is confirmed.

Acceptance of Order by us is considered completed when there is a verbal confirmation (by telephone) or electronic (e-mail) from Quickmobile to you, without a receipt confirmation from us being necessary. Also, we do not consider, at any time, an unconfirmed order as having the value of a Contract.

Order confirmation is done by telephone or electronically (e-mail) and represents the moment of conclusion of the contract.

The general terms and conditions of sale will underpin the contract thus concluded, and it shall be supplemented by the Warranty Certificate issued by Quickmobile or a supplier thereof.

As per Art. 9 of Government Emergency Ordinance no. 34/2014, you can give up any item purchased online which does not correspond to you wishes or your expectations within 14 calendar days, without justification or motivation from your part. To benefit from this method of unilateral termination of the agreement, refund of the product must be done exactly in the condition you received it, and it must be accompanied by all accessories and documents in the original package. We will refund you the price paid for the product within less than 14 days as of the date we receive the Product in the warehouse, into a bank account indicated by you. Expenses related to the shipment of the product, in case of unilateral termination of the contract, by law, are your responsibility.

You are only responsible for the decrease of the value of the products resulting from the handling, other than those necessary to establish the nature, qualities and functioning of the products.

Professionals do not benefit from the right of return in 14 days (* Professional = any natural or legal person, public or private, acting in his commercial, industrial, manufacturing, craft or profession activity in relation to the contracts that fall under the Emergency Ordinance no. 34/2014 as well as any person acting in the same purpose, in his name of or on his behalf).

Items purchased with vouchers/gift card are returned under the return conditions specific to the category concerned.

  • If the product has been fully paid with voucher, without being necessary to pay a difference of money, we reactivate your voucher and you can reuse it.
  • If the validity period of the voucher expired, it cannot be used anymore.
  • If the product was partially paid by voucher, we reactivate your voucher and we reimburse the amount you paid.
  • If the validity period of the voucher expired, it cannot be used anymore.

For legitimate reasons, Quickmobile reserves the right to restrict consumer/purchaser access from placing an order and/or some of the payment methods accepted, if we believe that based on the Customer’s/Buyer’s conduct or activity on the Site, his actions could in any way prejudice Quickmobile.

Our liability for products and services

Our products and services are offered in the form in which they come from the manufacturer, depending on available stock. We do not offer any warranty, express or implied, regarding - including but not limited to - the functioning of this website, information, content, materials or products on the site as well as suitability for a particular purpose. So, you expressly agree to use this site and buy products or services at your own risk.

The images published on our website are for presentation, and sometimes delivered products may differ from what is shown, in any way (colour, accessories, appearance etc.). Both we and our suppliers reserve the right to modify the product specification without prior notice. We shall not be liable for product descriptions presented on Quickmobile website, which are identical to those provided to us by representatives of each brand.

All the products are accompanied by the original warranty certificate issued by Quickmobile, as direct importer. The maximum amount of damage that we can pay you, in case of failure to deliver or improper delivery, is the amount collected according to the invoice issued. In case the warranty certificate or invoice for a product purchased from us is missing, you must inform us within maximum 48 hours as of receipt of the products by email to address support@quickmobileshop.ro. If you ask transmission of the invoice outside the period previously provided, we reserve the right to impose a fee in amount of 50 lei/request.

All promotions displayed and described on the website are valid only under the conditions described, with the announcement of the promotion and within the limit of available stocks.

Due to the fact that within the online sales several consumers can simultaneously place an order for a product, until all placed orders are processed, it is possible that the status of the product ordered by you changes and would no longer reflected in our physical stock.

We will announce you on this matter in the shortest time, with the direct consequence of considering your order as merely a preliminary stage of concluding the sales contract, respectively of its cancellation with refund of money paid, if applicable.

*Package content may vary depending on the lot.

Responsibility for prices

Prices shown include VAT (19%) but do not include delivery costs, unless expressly stated on the website. For products brought to order, there is the possibility that prices be changed and we reserve this right. Price of products to order can be influenced by exchange rates or other taxes and duties. It is possible that the stock may change between the time of placing the order and its acceptance and therefore some products may not be available. Prices are valid for two days from the registration of the order, within the limits of the stock available. If any product has no price (price displayed is zero), it implies that it is not for sale, because it is no longer in the company’ s stock. We shall not be liable for pricing errors related entirely to the technical system,. In this case, Quickmobile may reserve the right to refuse the order and delivery of the product, if the price error, due to the technical system, is disproportionate in relation to the actual price of the product. In this respect, art. 1665, paragraph 2 of the Civil Code states that the sale may be cancelled when the price is so disproportionate compared to the value of the good, that it is obvious that the parties did not wish to consent to the sale.”

In some cases, specifically for products ranging from electrical and electronic equipment (EEE), according to Governmental Decision 448/2005, in addition to the product price, a Green Stamp is charged. This fee does not depend on us and is part of the price of electrical and electronic equipment intended to cover costs for the collection and recycling of EEE. Green stamp value is 0.72 RON (VAT included) for mobile phones, 1.20 (VAT included) for watches, bracelets, smart glasses and 6.00 Ron (VAT included) for laptops/notebooks, tablets. Green stamp value is paid individually for each item that is part of the above mentioned categories and is billed separately from product price.

Responsibility for delivery

The delivery of our products has national cover, and thus it will be made wherever in Romania. Before we comply with an order placed on our site, you are notified in writing or by phone about the order confirmation.

Shipment costs shall be borne entirely by you, except where promotions are displayed on the site announcing free shipping.

Free delivery or delivery prices communicated are valid only for deliveries made in the coverage of couriers UPS. For locations outside of said coverage it may be charged additional shipment fees, but which cannot be determined and communicated in advance, in the wording of promotions, their amount depending on the distance (km) between localities in the cover area of the courier companies and the location you indicate for your order to be delivered.

There are also exceptional cases where orders are not respected for reasons beyond the Quickmobile’s control. These include: fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, civil unrest or other impediments of force majeure, under the laws in Romania. All these situations allow us to delay or cancel delivery of the products ordered by you.

Before each delivery, you will be contacted by the courier. If you are not found at the address mentioned in the agreed timeframe and in accordance with the work schedule of the courier company, he will return again after he restores contact with you. If the package will not be picked up within 7 days from the premises of the UPS, the order will be cancelled and the product returned to Quickmobile’s headquarters. In case of refusal of a parcel delivered by Quickmobile, according to the order placed on our website, you agree to pay in advance the following order, regardless the value of the ordered product.

Responsibility for products in the "Pre-order" category

Quickmobile offers products that have the text "Pre-order" can be purchased only by paying for the product in full in advance, by bank card.

Delivery times for these products (communicated by our company's sales consultants, by phone or e-mail), can sometimes undergo changes depending on the number of orders recorded, and our product purchasing and delivery possibilities. By placing an order for a product in this category you understand and agree with the delivery time such set out.

Processing of orders for products in pre-order shall be made only in the order the payment is registered into Quickmobile’s accounts, not in which the orders were placed, according to the terms specified above.

You are entitled, anytime, to cancel an order registered for a product found in pre-order, with the possibility of being reimbursed for the amount transferred to us. Cancellation of an order is made by a notification sent to us by e-mail or in writing. We reserve the right to cancel at any time a registered pre-order through a notification sent to your phone or e-mail. In this case, we will refund prepayments in the shortest time possible.

Quickmobile shall not be liable for additional charges registered and paid by you at the time and in relation to payments made or subsequent to this time.

Obligations related to the products received as "Gift"

Products delivered by Quickmobile as 'gift' are provided as a reward for the order placed on our website.

When you place an order on our site, you acknowledge and recognize that the product offered by Quickmobile as a "gift" is a determinant reason for placing an order on the site of the vendor. At the same time, you undertake, in case you wish to return your purchased product, to return also the product received as "gift" in the same condition as you received it.

In case you return the product purchased and you choose refunding, but you do not return the product offered as "gift", Quickmobile is entitled to withhold from the refund made to you the equivalent value of the product offered as "gift" at the value listed on the purchase invoice.

Obligations related to vouchers received as "Gift Voucher"

Vouchers provided by Quickmobile as "Gift Vouchers" are offered as a reward for order placed on our website.

When you place an order on our site you acknowledge and recognize that the voucher offered by Quickmobile as "Gift Voucher" is a determinant reason for ordering on the site of the vendor and you undertake, if you wish to cancel the order or refuse the package, to waive the use of the voucher received by email, the voucher being declared invalid.

The Quickmobile Gift Voucher is a voucher with value issued by Quickmobile.ro and can be used exclusively for online ordering on website www.quickmobileshop.com.

The Gift Voucher entitles the holder to the benefits mentioned thereon, under the terms and limitations explicitly mentioned in the e-mail message accompanying it.

The series of the Gift Voucher is valid for a single order for which you get an on the spot discount equal to the value of the voucher.

Gift Vouchers are not cumulative.

Liability for payment

Payment of ordered products can be made in advance, by bank means or upon products delivery. Quickmobile reserves the right to require in certain cases payment in advance of the products. Advance payment can be made by payment order or bank card. Proof of payment must be sent to us by e-mail at comenzi@quickmobile.ro. Delivery shall be made only after the money is in the Quickmobile account.

Also, payment for products can be made online, by credit card. Payments by online card are made using the services of a third party company that provides full security of your transactions.

Responsibility for the warranty of products

Products purchased via our Quickmobile website benefit from the warranty offered by our partner Service Return, observing the legal provisions in force. Each product will be accompanied by the warranty. If you notice the lack of the warranty certificate for a product purchased from us, you must notify us within 48 hours as of the reception of products at support@quickmobileshop.ro. Any subsequent notification shall not be taken into account.

Our partner Service Return helps you solve the problem easier than you have been used to. No need at all for you to come to the store. Just fill in an online application and Return Service sends the courier where you are.

1. Prepare the product

When sending your mobile device to the service, make sure it is not locked with passwords or accounts. Disable any access code, activation password or pattern lock. Remove the iCloud, Google or BlackBerry Protect type accounts. The product is tested by specialized software programmes. If it arrives blocked into service it cannot be diagnosed.

Back-up all information on the mobile device, in order not to lose data such as your saved photos or your applications installed after purchase. During service it is possible that the product be reset to its original setup from the moment of purchase. Service Return is not responsible for the information on the phone, so please do not skip this step.

  • 24 months product warranty for purchases by natural persons and 12 months for legal persons
  • 6 months warranty for accessories and batteries
  • 15 days estimated time for repair
  • 19.90 euro transport cost for standard warranty
  • Free Shipping for extended warranty

2. Prepare the package

Make sure the product arrives intact in service, by packing it properly. You can put the product in its original box and then in another larger box. You may use protective film against shocks or other materials that keep the product fixed and protected during transport. Until reception into our service, the product is in your care.


  • Your defect product
  • The original of this warranty certificate
  • The copy of the purchase receipt or invoice
  • Original product packaging (optional)
  • All received accessories

3. Contact us online

Go to service-return.com, at the Send a product to service section. If you have everything ready, it only takes 1 minute to fill in the application. A courier will contact you shortly to come at your location to take over the package. Shipping cost for standard warranty is 19.90 euro and is payable online and for the extended warranty it is free of charge.

The product shall be returned only after transport fee is paid (in the standard warranty case).

Service Return directs your product to an authorized service. When it reaches the service, you receive a confirmation e-mail. The package is opened and photographed to verify if the condition of the product upon reception is identical to that declared by you at dispatch. You can always check the status of the repair on our online platform.

If you encounter any difficulties, contact us by e-mail at help@service-return.com and we will help you.

Express Warranty is a distinct and optional commercial product, representing a conventional warranty which extends the legal warranty of the product by the period mentioned in each certificate. The Express warranty becomes effective immediately after expiration of the legal warranty provided by the manufacturer.

The Express warranty strictly targets customers who purchase (from the Quickmobile website or Quickmobile shops) products covered by the warranty. Once the Express Warranty option is chosen, when purchasing the products, the customer will receive, in addition to the warranty required, a conventional warranty certificate, which shall be used for each service request.

The cost of Express Warranty is specified for each product on the Quickmobile website or in Quickmobile shops, as long as this product is part of the category qualifying for extended warranty. Express Warranty is billed as separate product and is paid optionally and individually for each product purchased.

In the case of defects that occur after the entry into force of this extended warranty, the customer shall send the product covered by the warranty to Service Return, using the online platform Service Return, specially dedicated to customers. The solving procedure of the Express warranty strictly observes the conditions carried out in terms of solving the original compulsory warranty.

The terms of Express Warranty are the ones stated in the conventional warranty certificate, and therefore, assumed by the buyer/client at the time of purchase.

If within 15 days from delivery of a package containing a repaired product, this is not taken over by the customer, under the terms and conditions of UPS, the package is returned to sender. Once it is received in the Service Return reception centre, you have at your disposal 15 days to request a new delivery. Otherwise, the product enters into the property of FRAGRA DESIGN SRL. Also, a storage fee of 1 euro (without VAT)/day, is charged.

In accordance with art. 1716 of the New Civil Code, legal persons who purchase products through the Quickmobile website, benefit from a 12 months warranty for the proper operation of the product.

The responsibility for users comments

On Quickmobile website, you can comment about us or the products we provide. These comments will be published on the site after prior approval. Quickmobile reserves the right not to publish on the site comments which are illegal, obscene, threatening, defamatory, disturbing in any way the privacy of others, infringe intellectual property rights, contain viruses, texts targeting various promotional campaigns, chain letters, mass emails or any other form of spam.

Quickmobile shall not be responsible and not be bound to pay any damages for any form of damage caused by such comments or communications. In case of sending materials/documents, other than those related to the purchase/sale of a product, it is considered that the user gives the company Quickmobile and its affiliates/associates the non-exclusive, unrestricted, free, irrevocable and re-transmissible right to use, reproduce, modify, adapt, publish, translate and distribute them anywhere in the world, by any means.

You shall be liable for guaranteeing that you have all rights over the content that you send us in order to be published on the site, by any means, and by using this content, you do not cause harm to any person. Quickmobile does not assume any liability for possible damages caused by use of the content of said comments by the site users, which are offered under the same limitation of liability, as the rest of the content on the site.

Responsibility for links to other sites, server, browser

The Quickmobile website is hosted by servers of a third party company. For this reason, Quickmobile cannot be held responsible for any errors on the site, regardless of reason of their appearance, including changes in the site settings or updates. Also, Quickmobile cannot be held responsible for errors occurring due to use of certain browsers for visiting the Quickmobile website.

Quickmobile shall not be liable for the content, quality or nature of the sites that can be accessed through links on the Quickmobile site. For those sites, full responsibility lies with the owners of the websites concerned.

Litigation and final provisions

Any other issue caused by products and services presented on Quickmobile or information on this site which is not already treated by any article of this document shall be settled amicably within 30 working days from the receipt date of Client’s written complaint of the problems. If the dispute cannot be settled amicably, the competence lies with Romanian courts of law, the parties recognizing the jurisdiction of the courts of law from Maramures county. The Client fully assumes these risks, upon expressing the agreement of this Customers Contract.